Privacy Policy

We take the protection of your personal data seriously!

myDelivery captures some personal data through the sign-up process within the app and the engagement sections in the website.

Personal data refers to information which can be used to directly or indirectly identify you as an individual, such as your name, phone number, email address.

Usage of Personal Data

Authorised Usage 

Your personal data will only be used when necessary to provide the services that you request and authorise myDelivery to provide.

By signing up with myDelivery and providing your personal data, you agree to our Terms & Conditions of Service which includes usage of your personal data to provide the services offered within the app accurately and securely; thus establishing a legitimate basis for usage.

Purpose Limitation

Unlike some other tracking services, myDelivery will only process personal data required in terms of type and scope for the fulfilment of the authorised purposes.

Data Minimisation

Your personal data is deleted as soon as it may no longer be retained according to myDelivery storage guidelines or applicable legislation.

myDelivery will also take measures to anonymise and pseudonymise data to ensure that your actual identity is not discernible or cannot be reestablished to a reasonable extent.

Password Encryption

myDelivery irreversibly encrypts your password when it is stored.


Transparency of Usage

myDelivery will inform you of the concrete purpose of the usage of your personal data at the moment of collection.

Sharing with Other Entities

myDelivery may transmit your personal data to partners or third parties in the process of and for the purpose of providing the services that you request from myDelivery.  These parties must observe data secrecy and abide by the relevant legislation in the processing of your data.

For partners and suppliers located outside the EU, myDelivery shall ensure protection of your personal data in accordance with the relevant legislation. These companies are not able to use this information for marketing purposes or to share or sell it to anyone else.


Data Security

myDelivery take appropriate measures to protect against unauthorised use and publication of your personal data and to ensure that its security and confidentiality is guaranteed.

Data Quality

myDelivery stores the most up-to-date data that it has received from you.

Your Rights

Right to Information

You may ask, at any time, for a list of the personal data pertaining to you that is being stored and used by myDelivery.

Right to Rectification

You have the right to change any personal data relating to you that is incorrect or incomplete.

Right to Delete / Block

If there is no longer a legal basis for processing your personal data or in the event that the data process was illegal, myDelivery must delete your personal data or block usage if deletion is not possible. 

 Right to Object / Revoke

You may object to the use of your personal data, where there is a contractual or legal basis to object.

For advertising or market research, myDelivery will inform you again, in the first instance,  of your right to object to the use or transfer of data for direct marketing purposes. Even if you consent, you may always revoke your consent at any time.

myDelivery includes Unsubscribe links at the bottom of marketing emails. If you unsubscribe, myDelivery will block your email account for any future marketing activities, but you may still receive service-related email communications related to your parcels based on your notification settings.

Prohibition of Discrimination

myDelivery will never discriminate against your person based on you personal data or the exercising of your rights.

Right to Express Concerns

You may contact myDelivery’s data protection officer to ask questions about our personal data policy at any time.


Claim Submission

You have the right to submit a complaint to myDelivery at [email protected]

Claim Handling

All complaints will be investigated by the data protection officer with a view to resolving the complaint.